{"id":8412,"date":"2018-12-28T18:19:54","date_gmt":"2018-12-28T17:19:54","guid":{"rendered":"http:\/\/ampco-flashlight.com.transurl.nl\/support\/"},"modified":"2022-05-20T12:59:43","modified_gmt":"2022-05-20T10:59:43","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ampco-flashlight.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ custom_padding=”0px|0px|0|0px|false|false” global_colors_info=”{}”][et_pb_fullwidth_header title=”Support” subhead=”In case of a defect or a question regarding service or repairs, please make your choice from the menu below. In any case you can always contact us via the chatfunction or by using the contactform below.” text_orientation=”center” _builder_version=”4.16″ background_color=”#ffffff” background_layout=”light” global_colors_info=”{}”]<\/p>\n

[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”0|0px|54px|0px|false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

I rented equipment<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Support within office hours” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

When something goes wrong (we’re only human..) we offer a dedicated support department where we can handle your question quickly and professionally.<\/p>\n

We are available from mondays – fridays from 9:00 \u2013 17:30 h. Contact us through the chat module or the contactform below.\u00a0<\/p>\n

Phone: +31 (0)30 242 8847
E-mail: support@ampco-flashlight.nl<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Emergencies” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Only in case of emergency <\/b>we can be reached outside office hours on our emergency phone number:
\u00a0+31 (0)6 5267 3570<\/span><\/p>\n

This numer should only be contacted when there is an emergency regading our rental equipment that cannot wait<\/strong> until the next workday.\u00a0<\/span><\/p>\n

Using our emergency phone can lead to costs being charged to you.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Malfunctions” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Malfunctions and defects can be reported to our support dept., they will offer you a solution and handle the issue with you.\u00a0<\/p>\n

Exchanging faulty equipment in our warehouse is not possible before having consulted our support staff.\u00a0<\/p>\n

Please contact them using our chat functionality or through the contact form below.\u00a0<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Repairs” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

It is not allowed to modify or repair equiment rented at Ampco Flashlight, unless agreed in writing beforehand.\u00a0<\/p>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

I bought equipment<\/h2>\n

[\/et_pb_text][et_pb_toggle title=”Support within office hours” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

When something goes wrong (we’re only human..) we offer a dedicated support department where we can handle your question quickly and professionally.<\/p>\n

We are available from mondays – fridays from 9:00 \u2013 17:30 h. Contact us through the chat module or the contactform below.\u00a0<\/p>\n

Phone: +31 (0)30 2414070
E-mail: sales@ampco-flashlight.nl<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Emergencies” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

When you have a service contract allowing you to use our emergency phone number we will immediately help you. In other cases we can be reached during office hours.<\/p>\n

We are available from mondays – fridays from 9:00 \u2013 17:30 h. Contact us through the chat module or the contactform below.<\/p>\n

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Malfunctions” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Malfunctions on equipment or installs can be passed on to us accompanied by a clear description in writing.\u00a0<\/p>\n

We are available from mondays – fridays from 9:00 \u2013 17:30 h. Contact us through the chat module or the contactform below.<\/p>\n

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Reparaties” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

\u00a0Your request for repair can be done accomoanied by a clear written explanation regarding the malfunction.\u00a0<\/p>\n

We are available from mondays – fridays from 9:00 \u2013 17:30 h. Contact us through the chat module or the contactform below.<\/p>\n

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl<\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_button button_url=”#contact” button_text=”Contact us ” button_alignment=”center” module_id=”#contact” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

[\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

FAQ gehuurd<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion_item title=”Reserve-unit inzetten” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

Indien u als huurder een meegeleverde reserve-unit inzet om een defect geraakte unit te vervangen, dient de defecte unit zo spoedig mogelijk door de huurder bij Ampco Flashlight Rental B.V. in Utrecht te worden omgeruild of ter reparatie aan te bieden. Wij verzoeken u van te voren contact op te nemen met de Support afdeling.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Transport” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

Indien gewenst kan de afdeling Support logistieke handelingen bij storingen en\/of ruilingen, uit handen nemen. In overleg wordt hier een vergoeding tegenover gesteld. Indien u hierover informatie wenst te ontvangen, verzoeken wij u contact op te nemen met de afdeling Support.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Klachtomschrijvingen” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

Om onnodig veel zoekwerk te voorkomen en om nog sneller en effectiever te werk te kunnen gaan, verzoeken wij u bij retournering van defecte apparatuur ons een duidelijke schriftelijke klachtomschrijving te geven.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

FAQ gekocht<\/h2>\n

[\/et_pb_text][et_pb_accordion _builder_version=”4.16″ global_colors_info=”{}”][et_pb_accordion_item title=”Spare units” open=”on” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

If possible we can offer you a spare unit. Please contact us to discuss possibilities.<\/p>\n

We are available from mondays – fridays from 9:00 \u2013 17:30 h. Contact us through the chat module or the contactform below.<\/p>\n

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl<\/a><\/p>\n

 <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Transport” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

Repairs can be sent to us or deliverd by you. We also offer teh possibility for a pick-up: please contact us about the possibilities.<\/p>\n

We are available from mondays – fridays from 9:00 \u2013 17:30 h. Contact us through the chat module or the contactform below.<\/p>\n

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl<\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Description of complaint” _builder_version=”4.16″ global_colors_info=”{}” open=”off”]<\/p>\n

With every repair we request a written explanation of the problem, to accompany the equipment. We will have a downloadable form available soon.\u00a0<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”contact” _builder_version=”4.16″ background_color=”#eaf2fc” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_6,1_6,1_6″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Titel” _builder_version=”4.16″ text_font=”Mukta|700|||||||” text_text_color=”#243574″ header_text_align=”left” header_2_font=”Mukta|700|||||||” header_2_text_align=”center” header_2_text_color=”#243574″ header_2_font_size=”24px” global_colors_info=”{}”]<\/p>\n

Contact<\/h2>\n

[\/et_pb_text][et_pb_code admin_label=”Contactformulier” module_id=”contact” _builder_version=”4.17.3″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]