Support

In case of a defect or a question regarding service or repairs, please make your choice from the menu below. In any case you can always contact us via the chatfunction or by using the contactform below.

I rented equipment

Support within office hours

When something goes wrong (we’re only human..) we offer a dedicated support department where we can handle your question quickly and professionally.

We are available from mondays – fridays from 9:00 – 17:30 h. Contact us through the chat module or the contactform below. 

Phone: +31 (0)30 242 8847
E-mail: support@ampco-flashlight.nl

Emergencies

Only in case of emergency we can be reached outside office hours on our emergency phone number:
 +31 (0)6 5267 3570

This numer should only be contacted when there is an emergency regading our rental equipment that cannot wait until the next workday. 

Using our emergency phone can lead to costs being charged to you. 

Malfunctions

Malfunctions and defects can be reported to our support dept., they will offer you a solution and handle the issue with you. 

Exchanging faulty equipment in our warehouse is not possible before having consulted our support staff. 

Please contact them using our chat functionality or through the contact form below. 

Repairs

It is not allowed to modify or repair equiment rented at Ampco Flashlight, unless agreed in writing beforehand. 

I bought equipment

Support within office hours

When something goes wrong (we’re only human..) we offer a dedicated support department where we can handle your question quickly and professionally.

We are available from mondays – fridays from 9:00 – 17:30 h. Contact us through the chat module or the contactform below. 

Phone: +31 (0)30 2414070
E-mail: sales@ampco-flashlight.nl

Emergencies

When you have a service contract allowing you to use our emergency phone number we will immediately help you. In other cases we can be reached during office hours.

We are available from mondays – fridays from 9:00 – 17:30 h. Contact us through the chat module or the contactform below.

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl

Malfunctions

Malfunctions on equipment or installs can be passed on to us accompanied by a clear description in writing. 

We are available from mondays – fridays from 9:00 – 17:30 h. Contact us through the chat module or the contactform below.

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl

Reparaties

 Your request for repair can be done accomoanied by a clear written explanation regarding the malfunction. 

We are available from mondays – fridays from 9:00 – 17:30 h. Contact us through the chat module or the contactform below.

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl

FAQ gehuurd

Reserve-unit inzetten

Indien u als huurder een meegeleverde reserve-unit inzet om een defect geraakte unit te vervangen, dient de defecte unit zo spoedig mogelijk door de huurder bij Ampco Flashlight Rental B.V. in Utrecht te worden omgeruild of ter reparatie aan te bieden. Wij verzoeken u van te voren contact op te nemen met de Support afdeling.

Transport

Indien gewenst kan de afdeling Support logistieke handelingen bij storingen en/of ruilingen, uit handen nemen. In overleg wordt hier een vergoeding tegenover gesteld. Indien u hierover informatie wenst te ontvangen, verzoeken wij u contact op te nemen met de afdeling Support.

Klachtomschrijvingen

Om onnodig veel zoekwerk te voorkomen en om nog sneller en effectiever te werk te kunnen gaan, verzoeken wij u bij retournering van defecte apparatuur ons een duidelijke schriftelijke klachtomschrijving te geven.

FAQ gekocht

Spare units

If possible we can offer you a spare unit. Please contact us to discuss possibilities.

We are available from mondays – fridays from 9:00 – 17:30 h. Contact us through the chat module or the contactform below.

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl

 

Transport

Repairs can be sent to us or deliverd by you. We also offer teh possibility for a pick-up: please contact us about the possibilities.

We are available from mondays – fridays from 9:00 – 17:30 h. Contact us through the chat module or the contactform below.

Phone: +31 (0)30 241 4070
E-mail: sales@ampco-flashlight.nl

Description of complaint

With every repair we request a written explanation of the problem, to accompany the equipment. We will have a downloadable form available soon. 

Contact